FAQ
Frequently Asked Questions
Clear answers to the questions Gwalior businesses ask us most — about our IT services, pricing, support response times and the areas we cover across Madhya Pradesh. Can’t find what you need? Just ask.
Group 1
Services & Pricing
We offer end-to-end IT services including IT infrastructure design and deployment, information security and cybersecurity audits, cloud migration (AWS/Azure), server management, network deployment (LAN/WAN/Wi-Fi/VPN), IT manpower outsourcing, web development, digital marketing, SEO, custom software development and IT consultation — all delivered from our Gwalior office.
Pricing depends on the scope, number of users/devices, infrastructure complexity and SLA level you need. We offer transparent, fixed quotes after a short discovery call — no hidden fees. Small-business website projects typically start from a few thousand rupees, while managed IT support (AMC) is usually billed per device or per user per month. Contact us for a free, no-obligation quote.
Yes. Our AMC plans cover proactive monitoring, patching, backups, on-site and remote support, security updates and monthly reporting. AMC clients get priority response times and discounted rates on hardware and projects. Plans are flexible and can be tailored for a single office or multiple branches across Madhya Pradesh.
Absolutely. Many Gwalior businesses prefer a single accountable partner for everything — infrastructure, security, cloud, web and marketing. We can design a bundled engagement that covers your IT backbone and your digital growth, with one point of contact and one consolidated monthly invoice.
Yes. We offer a no-obligation 30-minute consultation (call or on-site in Gwalior) to understand your current setup and goals. For larger setups, we can conduct a paid detailed IT audit covering security, infrastructure, backups and digital presence, with a written report and prioritized recommendations.
Group 2
Support & Response Times
Standard response times range from 1 to 4 business hours depending on severity and your SLA tier. AMC and managed IT clients get priority response — typically under 30 minutes for critical issues (system down, security incident). Every engagement defines its SLA in writing so you always know what to expect.
Yes. For clients on managed IT or server management plans, we provide 24/7 monitoring of servers, networks and critical applications. Emergency support is available for security incidents, outages and infrastructure failures — even outside regular business hours — based on your contracted SLA.
You can reach us by phone at +91 9202362121, by email at info@curioinfotech.com, via WhatsApp, or through the contact form on our website. AMC clients also get a dedicated support channel and account manager for faster, more personalized service.
Our standard support hours are Monday to Saturday, 9:30 AM to 6:30 PM. For AMC and managed IT clients, critical issues are covered by our emergency support process — monitoring alerts trigger an on-call engineer who responds based on your SLA. Non-critical requests raised after hours are handled on the next business day.
Group 3
Local Coverage & Engagement
We are based in Aditya Puram, Gwalior and provide on-site support across Gwalior city and nearby areas including Lashkar, Morar, City Centre, Thatipur and Phoolbagh. For projects across Madhya Pradesh (Morena, Bhind, Shivpuri, Guna, Datia, Ashoknagar and beyond), we travel on-site as required.
Yes. We routinely support multi-location businesses across MP — centralizing monitoring and backups while providing on-site visits to each branch as needed. We can standardize IT policy, security and infrastructure across all your locations and report them from a single dashboard.
We work with businesses of all sizes — from single-office startups and small shops in Gwalior to multi-location enterprises across Madhya Pradesh. Our engagements scale to fit: a small business might need a one-time website or AMC, while an enterprise might need a full managed IT and digital marketing partnership.
It’s simple. (1) Reach out via phone, email or our contact form. (2) We schedule a free discovery call or on-site visit in Gwalior. (3) We audit your current setup and propose a clear scope, timeline and fixed quote. (4) On approval, our team implements with minimal disruption and transitions you to ongoing support. Most engagements kick off within a week of approval.